§ Australia Post
$12.95
Standard · Tracked
Tracked with Australia Post. Same flat rate whether you order one candle or five — we absorb the per-parcel variance so you pay one simple number.
Dispatch within 2 business days
§ Shipping
Flat, tracked, and honest.
One flat rate, a free threshold, and studio pickup for anyone on the Mid North Coast. Dispatched in reinforced boxes within two business days.
§ Australia Post Express
$15.95
Faster transit · Tracked
Need it sooner? Australia Post Express gets your candle there 1–2 business days quicker on most routes. Selected at checkout.
Dispatch within 2 business days
§ Australia Post
Free over $99
Standard, tracked
Once your cart clears $99 the standard shipping line goes to zero automatically. The only threshold we run — no codes, no small print.
Hits at three classics or two large candles
§ Forster · Darawank
Studio pickup
Free · arrange by email
Select Studio pickup at checkout. We’ll gift-box your order and email you a pickup window — usually available the same or next day.
Thu–Sat 10am–4pm · NSW 2428
§ Free shipping
Flat rate $12.95, free over $100.
One flat rate of $12.95 for tracked Australia Post delivery anywhere in Australia, and it's free once your order passes $100. Studio pickup from Darawank is always free.
Section 01
Dispatch timing
Orders placed before 12pm AEST, Monday to Friday are packed and dispatched the same business day. Orders placed after noon, or on weekends and public holidays, go out the next business day.
Our studio takes one working week off at Christmas each year. If that affects your order we’ll email you directly with an updated window.
Section 02
Tracking
Every parcel is tracked. Once your order leaves the studio you’ll get an email with your tracking number and a direct link to the carrier’s live status page.
We ship with Australia Post. Choose between Standard and Express at checkout — Express adds 1–2 days of speed for $3 more.
Section 03
Packaging
Candles are wrapped in shredded recycled paper, double-boxed, and sealed with kraft tape. Glass vessels are padded all the way around. We send enough cushioning that a parcel can be dropped from knee height without a crack — because in transit, it will be.
All of our shipping materials are recyclable through your kerbside bin or local cardboard collection. No plastic fillers, no styrofoam, no plastic void-fill.
Section 04
Delivery times
Once dispatched, typical carrier transit times to Australian addresses:
- NSW metro & Mid North Coast — 1–3 business days
- VIC, QLD, ACT — 2–5 business days
- SA, TAS — 3–6 business days
- WA, NT, regional — 5–10 business days
These are carrier estimates, not guarantees. Weather, freight holidays, and regional airport delays can stretch them. If your parcel is taking noticeably longer than the range above, email us and we’ll chase it.
Section 05
Damaged or missing
If your order arrives broken or doesn’t arrive at all, email adminsusaaustralia@gmail.com within 30 days of dispatch with a photo (for damage) or your order number (for lost parcels).
We’ll replace the candle or refund the order, whichever you prefer. You don’t need to return the damaged one — photos are enough.
Section 06
International shipping
We ship within Australia only at the moment. If you’re overseas and want to send candles to an Australian friend, use their address at checkout — we can include a handwritten note.
International wholesale enquiries are welcome — see the Wholesale page.
§ Something off?
Parcel not moving? We’ll chase it.
Email us the order number and the tracking link — we’ll call the carrier and get back to you the same day, almost always before you need to ask again.
Email Susa Australia
adminsusaaustralia@gmail.comSusa Australia
Darawank NSW — arrange pickup via email
ABN 57 201 086 625
Darawank NSW — arrange pickup via email
ABN 57 201 086 625